Frequently Asked Questions
Click on any of the questions below for a detailed response.
How personalized is your service?
Career counselors, coaches, recruiters, employment specialists, fellow resume writers, and past customers confidently refer people to us because they know their colleagues will receive the red-carpet treatment.
As the demand for BrightSide has escalated, we’ve toiled over figuring out how to accommodate more customers with the same highly personalized service. No call centers, no email-only rule, no stock resume verbiage, no cookie cutter templates.
Our clients communicate with a living, breathing person before, during, and after their projects. It’s not uncommon for Cliff (our CEO and the one who writes all of these resumes) to pick up the phone and help get clients started down the right path.
We’ll never take on more business than we can handle. If we accept you as a client, you’ll be pampered with the best of ‘em.
Where are you located?
All of our BrightSide staff are based out of the US, so if you call our 800 number you won’t get an impersonal call center or a hired gun; you’ll get an informed team member ready to help you out.
What’s the most inexpensive way to get help from you guys?
If it's resume guidance you seek, consider our hourly resume consulting service. The flipside is since we’ll be purely guiding you (and not writing anything ourselves), you'll have a lot more to do on your end once we get off the phone.
Can I purchase a service as a gift for a friend?
Resumes, Cover Letters, & Profiles
How long will my resume be?
- Executive Resumes are usually 2-3 pages
- Management Resumes can be 1 or 2 pages
- Professional and Technical Resumes can be 1 or 2 pages
- Graduate and Creative Resumes are usually 1 page
Do you write cover letters too?
Every single cover letter is crafted specifically for you and your situation. Also, if we've already done your resume, we probably won't need to get back on the phone with you.
Can you craft me a LinkedIn or social media profile?
What’s the difference between resume services?
Do I need a full resume service if I already have a resume?
Years ago, BrightSide offered only "a la carte" services (e.g. resume writing OR resume consulting). We quickly noticed that clients were almost always selecting 1 hour of hour of consulting and a subsequent rewrite, which is why we created our all-inclusive resume packages. The market spoke and we listened.
There's a possibility that the resume you have is mostly effective and just needs our finishing touches, format-wise. Sound about right? Take our online self-assessment and we'll let you know for sure if a Polishing is all you need.
What exactly is the Resume Polishing Service?
The Polishing service is an outstanding option for people who love their resume's content and strategy but think it looks bland, unprofessional, confusing, hard-to-read, and/or unappealing. It's a less expensive alternative to our full packages because we spend less time with you (there's no phone consultation needed) and less time on your resume (since we're not doing any wordsmithing).
More specifically, here are the criteria we examine and enhance via our Polishing service:
Presentation: Margins, use of white space, headers and footers, paragraph alignment, word and line spacing, bullets, rule lines, borders, boxes, tables, pictures, logos, images
Readability: Underlining, bold, italics, all caps, fonts, point size, color, navigability, tab and return symbols, character spaces
Pagination: Page breaks (ctrl + return), widows and orphans, table breaks
Consistency: Lack o consistency in voice, tense, parallelism, style, syntax, diction, punctuation, typography, formatting
Grammar & Spelling: Awkward and incorrect mechanics, misspellings, typos, capitalization, hyphenation, abbreviation, misnomers, commas, semi-colons, back slashes, verb tense, sentence structure
Structure: Insufficiently placed or labeled sections, use of structure compatible with background and target job
Even easier, have a look at our samples to see what we can transform your resume into. Never underestimate appearance.
How much does a resume update cost?
First off, updates are for return customers only. Here's why: In our experience, after adding 1 or 2 job records to the front of your "work experience" section, we'll inevitably need to condense, reshape, and reposition your previous work as well. Perhaps more important, just as your skillsets have changed since taking on one or more new positions, so too should your entire resume. Put another way, whenever we've tried to do "just an update", we end up rewriting the entire resume.
That said, for return clients updates vary in scope, which is why we charge by the hour. The cost all depends on how much your life has changed since we last spoke.
For example, if you’ve been at the same job and gathered a few more responsibilities, that should be a quickie. However, if you’ve since left your job and perhaps even your field, we may need to restructure the entire resume, add in new training and education, build an interests and activities section, and downplay or eliminate accomplishments related to your old objective to make room for new achievements. See what we’re saying?
The best thing to do is order a half hour of time on the phone with us. After we discuss your plans and build a strategy, we’ll have a much better idea as to how much time the update will take and can therefore give you an accurate quote.
Who’s really going to be writing my resume?
Other people who will be involved in the process include a team of proofreaders and a project manager, who will make sure everything's getting completed on time and on spec.
Will the resume you deliver set me up to apply online?
For more information, read about our ASCII conversion service.
Do I get a chance to review your work and give feedback?
To make sure you’re absolutely satisfied, we offer 1 round of revision with all of our resume services. This way, you can be sure that you’ll have a document you can be proud of. All we ask is that you submit your revisions all at once and within 3 business days of receiving your first draft. That way, we'll still have your project fresh in our minds.
Counseling, Coaching, & Consultations
What does a resume consultation entail?
- Identifying and refining your objective
- Underscoring your strengths
- Addressing areas of concern
- Expounding upon achievements
- Quantifying the results of your actions
- Developing a strategy for your resume
- Discussing format options
Will we be meeting in person or over the phone?
This way, we can throw on a headset to keep our hands free for typing content directly into your resume. This means no transcribing later. It also lessens the chances of redundancy and inaccuracy inherent to interpreting your comments from an audio player or several pages of chicken-scratch notes.
Another perk to phone appointments: people tend to be on time for them. Transit adds unforeseen variables to the equation, making us late when we don’t want to be. Losing just 15 minutes of a consultation will cost us dearly. You’d be surprised what we can cover in that time.
We’ve never had a complaint about our ability to "get" people over the phone. In fact, it’s this skill—being able to translate your stream-of-consciousness-out-loud thinking into concise, flattering prose—that’s kept us in front of our competition.
What if we need more than an hour on the phone?
We’ve folded in a career counseling element to this exercise and tailored our questions to the different packages we offer: Executive, Management, Professional, Technical, and Creative.
Another option is booking more time with us at our hourly rate.
Do you call me or do I call you?
Consider calling us, if you’re
- based outside the US
- expecting to be in transit
- unsure as to where you'll be
- in need of finding a confidential space to hold the call
How can I best prepare for our resume consultation?
To help you recall information more quickly, have a copy of the resume you submitted to us right there in front of you, along with any of the following job search-related materials:
- Alternate/previous versions of your resume
- Letters of recommendation
- Employee evaluations
- Management-by-objective lists
- Spreadsheets of your performance record (if you roll that way)
- Business plans
- Assessment interpretations
- Web pages of training programs or degrees you recently completed
- Company profile information
- Testimonials from your supervisors
- Cover letters
Also, it’s a good idea to have a pen and paper handy in case you need to jot down a note to yourself as a reminder to source information that’s evaded your short-term memory. Oh, and be on time. Every minute counts.
Not finding the answers you seek? Try our online self-assessment to figure out where you're at and which service might best fit your needs.